Wholesale Discount Prices
Minimum Order
Product Samples
Placing Orders
Service
Lead Time
Out of Stock
Shipping
Shipping Errors/Damaged Goods
Returns
Payment
International Orders
Exclusivity
Private Labeling
Feedback
Wholesale Discount Prices
Wholesale discounted prices are available to customers that will be reselling our products to the consumer through an established retail store or web site. Please provide a copy of your resale license, or State tax ID to verify eligibility.
Current prices and suggested retail prices are posted on our web site www.islandsoapwholesale.com. See Placing Orders for log-in information.
Minimum Order
For Hawaii the minimum order is $80.00 plus shipping. For continental United States the minimum order is $120.00 plus shipping. Main The only exception is for first time sample purchase.
Product Samples
We do not ordinarily supply product samples free of charge. However, many of our products are available for purchase in sample size in single quantities. Sample orders are exempt from our minimum order requirement.
Placing Orders
You may place your order several different ways:
• Submit your order via our wholesale site at www.islandsoapwholesale.com
You must be a registered user to view this site. If you have not yet registered please go to the web site, click on "Log In" then "Create New Account". Follow the prompts and submit your information.
• Call our customer service representative toll free (800) 300-6067.
Please have an order form or the web site available when calling so that you can reference item numbers.
• Fax your order to (808) 821-1917. We can provide an order form to you via fax or email.
Service
We have service representatives in various geographical areas that can provide you in-store professional merchandising service. Please call us at (800) 300-6067 and check to see if there is a service representative available in your area. If not we will provide you with the necessary information you will need and will provide professional guidance on the best product mix for various display sizes and configurations.
Lead Time
Typically we ship orders within 4 business days and sometimes the same day. During a busy holiday season it may take up to 8 business days but this is unusual. If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
Out of Stock
We try to have everything in stock. However, there may be unavoidable outages. When an out of stock situation occurs we do not back-order out-of-stock items. We will either hold your order if we expect to have back in stock within a few days, or we will send your order without the items, with the expectation that you will order the out-of-stock items on your next order. We will note on your packing slip any items that you ordered that were out of stock.
Shipping
All orders are shipped via UPS so please provide a physical ship-to address. Post office box addresses will be delivered via US postal Priority Mail service but the customer will take responsibility for lost or damaged product shipped this way.
Shipping costs are determined at the time of shipping and these costs are passed on to the customer plus a $2.50 per box charge. Shipping charges for orders to the continental United States qualify for an 50% shipping discount. You will receive a packing list with your order. If you have a credit account with us please wait to pay from invoice. An invoice with shipping charges will arrive via postal mail a short time after the order.
Shipping Errors/Damaged Goods
You must notify our office of any shipping errors or goods damaged in transit within 7 days of receipt of shipment. We will then either issue you a credit or send replacement product at no charge. Island Soap Company accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.
Returns
Our goods are guaranteed to satisfy the customer’s sales expectations. In the event that the customer wishes to discontinue any or all Island Soap Company products, any products returned to Island Soap in sellable condition will be credited to the customer’s account.
Payment
Credit Cards: We accept credit cards including MasterCard, Visa, Discover, and American Express. We also accept checks and money orders.
Net 30 Terms: You may also apply for credit terms with us by filling out an application form (See Downloads and Forms) with at least three credit references. You may also get a credit application by request via our Contact Us page or by calling toll free (800) 300-6067.
Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances we will only charge the customer a reimbursement for bank fees and other incurred costs.
International Orders
We do not ship international orders at this time.
We have experienced too many customs and shipping complications to make this worthwhile
for the customer.
Exclusivity
We do not offer exclusivity of the Island Soap & Candle Works’ brand products in any one geographical area. However, we strive to coordinate a non-competitive environment among our customers by selling to customers that are a reasonable distant from each other, or offer them a different product mix. We do not exercise control over retail prices except to the extent that we only offer deeper discounts to high volume customers that follow our suggested retail prices.
Private Labeling
We do not offer private label products at this time but may be able to provide some products
without packaging if quantities justify and sufficient lead-time is allowed.
Feedback
We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!